Splinter Cell Blacklist was the last Voucher Exploded Cell game to be released and, sorry to remind everyone, that was eight years ago. Nonetheless, he still has some fans who have banded together enough to make Ubisoft customer support really annoyed.
The game’s multiplayer servers are down at the time of writing, and have been for a while. Ubisoft is aware of this and has little interest in fixing them because the game is so old, but that hasn’t stopped fans from constantly asking about it.
What’s notable in this particular case (since it certainly should be all the time with classic games) is that Blacklist fans have been spamming Ubisoft customer support with repair requests, to the point that company reps posted In response, Ubisoft will begin banning players from submitting support tickets to servers.
In an article titled “Regarding online connectivity issues,” the head of the Ubisoft Customer Relations Center writes (emphasis mine):
My name is Tara Reichle, I am the head of the Ubisoft Customer Relations Center. It was brought to my attention by one of our team leaders at Ubisoft Customer Service, Casey Blackwood, that several users have reported connection problems with Splinter Cell Blacklist services when attempting to log in. Access the game’s multiplayer or cooperative features.
Rest assured, we are aware of the problem. However, given the age of the game in question and the relatively inactive player base, the sports team has decided not to devote any further resources to addressing the issue.
This is why I ask you, our loyal players, to refrain from opening any further support tickets regarding this issue. My team and my sports have no influence over the team’s decision-making process, and by continuing to burden the support team with well-known and unresolved issues, it only prevents other innocent players from getting quick solutions to their problems. Is. worthy of.
All support tickets submitted in connection with this issue in the future will be banned for 7 days. During this period, you will not be able to make purchases through the Ubisoft Store, log into Ubisoft websites, log into your Ubisoft account, or play through the Ubisoft Connect client. However, you can still play offline. Customer support will not be able to remove this restriction.
Other violations will be sanctioned by a permanent ban.
Additionally, any user who intentionally uses an older version of Ubisoft Connect or Uplay Launcher to bypass this issue will be banned. Older versions of Ubisoft Connect are no longer secure and continuing to use them may result in security vulnerabilities for your Ubisoft or Ubisoft account.
Thank you for your understanding on this matter.
Listen, as someone working for a video game website, I’m as sympathetic as anyone here for the plight of the Ubisoft support team. When a corner of the Internet decides to surround you with messages, it can be a huge headache, if only from an administrative standpoint (as the Post says, in which case it can save people the time for more actionable requests). hijacks).
Fans of maize for seven days? And then threatening them with a permanent ban that would lock them not only from the store, but from every online component of all other Ubisoft titles? I understand, Blacklist is eight and nobody actually played it, but that’s bullshit.
If the support team really has “no input into the decision-making process of sports teams”, then hopefully the sports teams can look at it now and, if they’re never going to fix it, just shut down the server. Do it so that everyone can be saved. Lots of heartache.
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